Questions?
Here's the Place to look for Answers

1. What documents should I carry to cross the border?

All U.S. and Canadian citizens who are 16 and older  traveling between the U.S. and Canada by land or sea will be required to present a valid passport or other alternative documents as determined by the Department of Homeland Security.

For a list of commonly asked border and documentation questions click here ... www.dhs.gov

For more detailed information, please visit the Canada Border Services Agency website by clicking here . . . www.getyouhome.gov/html/eng_map.html

2. Can I use U.S. Currency in Canada?

All establishments accept U.S. currency. To ensure you're getting bank rate it's best to exchange monies at a Canadian Bank or use a credit card.

3. Are Credit Cards accepted in Canada?

Most major credit cards are readily accepted. ie; Visa, MasterCard, American Express.

4. What forms of payment does Rainbow Tour & Reception accept?

You can pay by company check, bank draft, MasterCard, American Express or Visa

5. Why should we deal with Rainbow Tour & Reception, Inc?

1. Established since1976 and reliable
2. Fun and easy to deal with
3. No unreasonable deposit and payment policies
4. No need for multiple deposits/payments to various suppliers.
5. Our knowledge and expertise in our area!
6. 24 hour on call while your group is in our capable hands!
7. Member of Travel Council of Ontario. This insures consumers who purchase travel services from us in the unlikely event of failure.

6. What tour guide languages capabilities do you offer?

English, French, German and Spanish

7. Why should we use your tour directors when our group has their own?

Our tour directors will work closely with your staff to ensure a successful tour. Our job is to see that all details of the tour are carried out meticulously, that the group travels from one point to the next smoothly, and they get the maximum enjoyment on their excursion with you. You do not have to worry if your tour escort/driver is not familiar with the area. . . that is our area of expertise!

Your escort is free to tend to the personal needs of the travelers.

8. Can your programs be booked online?

Online Booking Engine coming soon!

9. Do you "customize" packages?

Yes, we specialize in customizing packages to perfectly suit our client's needs and exceed expectations.

10. Are Tour Escort/Guide gratuities included in Rainbow Tour & Reception's rates?

No. Gratuities may be provided at your own discretion. Gratuities should be based on level of service.

11. What types of Hotels do you use?

We prefer to use at least "3 Star" properties. However, this is based on the groups requirements and budget.

 

For more information contact us by filling out our form.

or Call us: toll-free from USA 1-800-263-5707 or 1-905-357-4781